The Conflict Confidence Method TM
The Essential 6 Steps to manage difficult people, difficult conversations and confronting situations.
Reclaim your time and peace of mind.

1. Know the Clues: Everyone has a Different Story to Tell
You can confidently manage difficult conversations if you can accurately read what is contributing to tension and misunderstandings.
There are competing stories about the problem, who is involved and whose responsibility it is to resolve this conflict.

2. Stay Centred: Manage the Emotions in the Room
Even if you don’t like conflict, and others have heightened emotions, you can improve your skills in managing emotion, moderating behaviour, checking impulses and thinking flexibly.
You can keep situations from escalating in the workplace and with clients, even in response to hostility, with targeted communication strategies that show empathy, attention and respect.

3. Be Concise: Be More, Do Less
Most managers spend more time managing people than anything else, because potential or real conflicts are confusing and energy consuming.
If you listen carefully first, a simple sentence or two can often calm an upset person in less than a minute.

4. Communicate Clearly: Stick to the Facts
When you know the strategies that really work, and how to implement them, you increase your leadership influence and help others to confidently resolve conflicts themselves.
Manage digressions and red-herrings with fact-based, descriptive conversations that focus on problem solving.

5. Future Choices: Be Future Focused
Most people can clearly express what they don’t want, but struggle to explain what they really want, and what they will contribute to achieve this successful outcome.
With strategic communication and decision-making skills, you can focus on moving people towards their goals rather than getting caught up in past resentments.

6. Check In: Have Great Support
We all need to debrief and reflect when managing difficult people or conversations so that we remain resilient and keep boundaries clear.
You can build a network of insightful support to continue to improve your positive impact and influence within your workplace.