by Elizabeth | 28 Feb, 2022
Despite how intelligent or sensible we think we are, we’re all a little irrational. This is especially true in conflict or stressful situations. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry...
by Elizabeth | 15 Oct, 2018
Every organisational values statement I have ever read includes the words respect, integrity and trust. But if you were to ask staff in many organisations, you might find that those words aren’t in their experience of workplace culture. Good workplace culture requires...
by Elizabeth | 3 Sep, 2018
Workplace conflicts steal your energy and motivation at the office. Not to mention the additional stress you take home, the restless nights, lost sleep and negative impacts on your overall health and well-being. Business excellence requires recognising conflict risks...
by Elizabeth | 3 Sep, 2018
This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s...
by Elizabeth | 27 Jun, 2018
If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...
by Elizabeth | 6 Jun, 2018
In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...
by Elizabeth | 6 Jun, 2018
It’s very embarrassing to admit this, but I have been caught out being difficult and demanding. This story reveals an uncomfortable time for me. It was a time that I didn’t always handle stress responsibly. However, sometimes small commonplace events can change your...
by Elizabeth | 7 May, 2018
One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work as Senior Engineer in a management role. It was a big opportunity, significant pay rise and recognition for his hard work and commitment to the...
