COVID Frustrations & Harassment of Frontline Workers

Despite how intelligent or sensible we think we are, we’re all a little irrational. This is especially true in conflict or stressful situations. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry...

Culture Eats Strategy for Breakfast

Every organisational values statement I have ever read includes the words respect, integrity and trust. But if you were to ask staff in many organisations, you might find that those words aren’t in their experience of workplace culture. Good workplace culture requires...