5 Principals for No Fault Discussions

You can create more peace in every conversation you have. Too often fault and blame about the past gets in the way of successfully resolving conflicts, especially when there is a lot of emotion involved. Here are five tips to reduce the risk of failing in difficult...

9 Tips To Help Your Child Adjust to Separation

When a family breaks up it is an anxious time for any parent. You’re struggling with your own personal pain and sadness when a relationship ends. Your children are also going through these same experiences, often without the language or emotional skills to explain...

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...

Irrationally Yours

In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...

Are You an Emotion Coach?

Your children’s emotions are not always easy to read and sometimes might be puzzling. Children often lack the words to explain their feelings and may have difficulties telling you about what’s troubling them. Here’s how you can help your kids gain confidence to manage...