Articles

Navigating Family Relationships and Business Challenges: 6 Signs It’s Time for Coaching

Managing the different stresses, strains and perceptions between personal relationships and business partnerships in a family (or value-driven) business can be challenging. It is not uncommon to find yourself stumbling through difficult times trying to clarify...

The Skills of Conflict Confidence© – Manage Difficult Emotions

We must address our discomfort with difficult emotions like anger, envy, resentment and revenge to effectively manage conflict. We create trouble by lacking the skills· ... to confront with patience, insight and imagination the many problems that we face in our...

How much Rudeness is Tolerated in Your Workplace?

Is unnecessary rudeness tolerated in your workplace? Have you ever been shouted at during a meeting? Repeatedly been ignored, interrupted or criticised by a colleague? Had your opinions or concerns brushed off or dismissed because of your gender, status or work role?...

The First 3 Minutes of Difficult Conversations Predict the Outcome

The likelihood of a difficult conversation ending in an escalating argument, or finding a reasonable resolution and compromise, all depends on how you start. When there's potential for tension and heightened emotions, research shows what you do in the first 3 minutes...

Keeping Your Cool this Christmas!

The pressures at the end of the year can be overwhelming and can lead to increased stress, heightened emotions and lots of potential for relationship conflicts over the festive period. And then there’s that ONE DAY where you feel you need to get everything right. Or...

Could Conflict Coaching Help You Improve Your Relationships?

What is Conflict Coaching? In our increasingly diverse world, with different views, personalities, communication styles and expectations, conflicts are more likely. Conflict coaching is a confidential way to increase your self-awareness, gain insight into the...

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

How do you initiate conversations that make you uncomfortable and vulnerable? When you’re hesitant to talk about conflict, it can be tempting to avoid the issue altogether, but that can have disastrous results. As I leave my gym there’s a sign that...

First Principles of Conflict Confidence©: Conflict is a skill, Not an Emotion

Many years ago, sadly, I was very adept at being caught up in unpleasant conflicts – and it was a mystery to me how I got there! After one particularly stupid experience I decided this must end. And so, my passion was ignited for untangling what really works to...

You Mainly Feel the Way You Think

“Much of what we call emotion is nothing more or lessthan a certain kind – a biased, prejudiced, or strongly evaluative – kind of thought.”Albert Ellis. Albert Ellis was an American psychologist and academic who in the 1960s proposed there are twelve [12] irrational...

COVID Frustrations & Harassment of Frontline Workers

Despite how intelligent or sensible we think we are, we’re all a little irrational. This is especially true in conflict or stressful situations. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry...

What is the Arc of Your Story?

Conflict makes our world turn, our heads spin, our hearts race and sometimes our hearts break. It is the arc of every story, song, movie and indeed, many of your thoughts. What you rehearse becomes your reality. You are the director, scriptwriter and star of all your...

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...

Irrationally Yours

In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...

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