Articles
The First 3 Minutes of Difficult Conversations Predict the Outcome
When there’s potential for tension and heightened emotions research shows what you do in the first 3 minutes is vital. If you start a conversation with criticism or harshness, then add defensiveness and blame, the likelihood of escalating conflicts and wanting to withdraw from the relationship are predictable outcomes.
Bad Boss Blues: Australian Workplace Harassment Statistics Tell a Sad Story
You might even recall the Appoc scandal from 2016. There's been a decade of concerted effort to raise awareness about workplace bullying and yet a 2016 Report from Safe Work Australia of over 4,000 workers found the incidence of workplace bullying in Australia has...
Does Your Workplace Culture Make You Smile?
Not many organisations define their values and service practice succinctly and in a way that captures your imagination. Rembrandt Living, an aged care residential service, has an organisational ethos that is clearly articulated in one word: ‘Gezellij’. This Dutch...
Culture Eats Strategy for Breakfast
Every organisational values statement I have ever read includes the words respect, integrity and trust. But if you were to ask staff in many organisations, you might find that those words aren’t in their experience of workplace...
Reading the Slouch – Part 2
When I published ‘Reading the Slouch’ in April this year, I was overwhelmed by the responses I received from my readers. That article explored the subtle tactics in a controlling relationship and introduced Matt and Claire. So many emails saying “Thank you. I know...
8 Essentials tips to stop you from killing your ex (figuratively speaking)
Julie is in my office again, frustrated with herself because she blew her cool with her ex, and found herself horrified at the words pouring out from her mouth! He’d said just one thing that triggered her, “I understand what you’re going through.” Of course, he didn’t!
Essential Secrets to More Confidence!
Psst: Contrary to popular belief, confidence is not an emotion. I used to think that confidence was feeling cool and sort of, well, unemotional. But confidence is not so much how you feel but how you think about a problem or challenge. Confidence is the skill of...
Small Package, Big Influence
This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s...
Articles List
(Most recent first)
- First Principles of Conflict Confidence: Conflict is a skill, Not an Emotion
- Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’
- COVID Frustrations & Harassment of Frontline Workers
- You Mainly Feel the Way You Think
- Check Your Conflict Assumptions
- 5 Principals for No Fault Discussions
- Seriously Social Podcast Interview with Simone Douglas, November 2020
- A COVID19 Story of Compassion and Gratitude
- The First 3 Minutes of Difficult Conversations Predict the Outcome
- Bad Boss Blues: Australian Workplace Harassment Statistics Tell a Sad Story
- Does Your Workplace Culture Make You Smile?
- Culture Eats Strategy for Breakfast
- Reading the Slouch – Part 2
- 8 Essentials tips to stop you from killing your ex (figuratively speaking)
- Essential Secrets to More Confidence!
- Small Package, Big Influence
- 5 Top Tips to Cure Office Conflicts
- 9 Tips To Help Your Child Adjust to Separation
- Quickly Identify Controlling People – Try the Five Key Words Test
- Have I Got a Story for You!
- What is the Arc of Your Story?
- Customer Service Under Duress
- Here’s to The Best Teacher I’ve Never Met!
- Irrationally Yours
- Impolite, Insolent and Improper – Don’t Ignore This!
- The Tip of The Iceberg
- The Tipping Point
- This is Todays’ No 1 Workplace Problem
- What’s Your Leadership Pain Tolerance?
- Are You an Emotion Coach?
- Tactics that Trip You Up: Reading the Slouch
- The 3 Essentials for Conflict Confidence with Difficult People
- Buddhist Perspectives on Depression
- 5 Key Indicators you are Dealing with a Highly Controlling Person
- 5 Sure-Fire Tips to Insure Your Marriage
- 7 Simple Steps to Living with Purpose
- FaceBook Video on Aggressive & Demanding People at Work
- Gottman Method Couples Therapy
- Dealing with Difficult People – 6 Survival Strategies You’ll Want to Know!
- The Man’s Guide to Women
- 5 Top Tips for Curing Office Conflicts
- Resilience: Step forward into what you really want
- Confidence Tips that May Surprise You!