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Small Package, Big Influence

Small Package, Big Influence

This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s...

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5 Top Tips to Cure Office Conflicts

5 Top Tips to Cure Office Conflicts

Workplace conflicts steal your energy and motivation at the office. Not to mention the additional stress you take home, the restless nights, lost sleep and negative impacts on your overall health and well-being. Business excellence requires recognising conflict risks...

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Have I Got a Story for You!

Have I Got a Story for You!

Oh, I have I got a tale for you! Margaret’s story Margaret and I met a cocktail networking event, an awards night for small business. Margaret is bright, sociable and authentically charming. That awkward question “What do you do” led to a fascinating conversation. It...

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What is the Arc of Your Story?

What is the Arc of Your Story?

Conflict makes our world turn, our heads spin, our hearts race and sometimes our hearts break. It is the arc of every story, song, movie and indeed, many of your thoughts. What you rehearse becomes your reality. You are the director, scriptwriter and star of all your...

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Customer Service Under Duress

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...

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