Articles

COVID Frustrations & Harassment of Frontline Workers
In the ongoing wake of COVID pandemic’s testing times, many people are publicly voicing their anxieties and frustrations at maximum volume, escalating work stress for many frontline workers. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry outbursts and verbal abuse. They believe they’re entitled to make demands – a state-of-mind you can recognise if they repeatedly use words such as: ‘must’, ‘should’, ‘have to’ and ‘can’t’.

You Mainly Feel the Way You Think
"Much of what we call emotion is nothing more or less than a certain kind – a biased, prejudiced, or strongly evaluative – kind of thought.” Albert Ellis. Albert Ellis was an American psychologist and academic who in the 1960s proposed there are twelve [12] irrational...

Check Your Conflict Assumptions
We humans sometimes learn wisdom through a fair bit of stupidity. We all have irrational assumptions about how we see conflicts play out, based on the stories we tell ourselves. We often learnt these assumptions and created these stories during our childhood, which means there is also likely to be immature emotions and needs underlying these stories.

5 Principals for No Fault Discussions
You can create more peace in every conversation you have.
Too often fault and blame about the past gets in the way of successfully resolving conflicts, especially when there is a lot of emotion involved.
Here are five tips to reduce the risk of failing in difficult discussions when you could achieve an outcome that potentially works for everybody.
Seriously Social Podcast Interview with Simone Douglas, November 2020
“I don’t like conflict, but I’m actually really good at getting in the middle of it. So I’ve learned a lot from my mistakes. And that sort of mistake led me towards saying “I’m never going to be a counsellor” and then finding it’s what I do, it’s my state of flow, if you like. And then finding out that counselling is all about difficult conversations, difficult people. We know we have difficult internal experiences. And that led me to get really interested in how to resolve conflict. So I now work a lot with having people with who have difficult people in their lives or need to have those difficult conversations that we avoid. Yeah, organisations that need to deal with difficult circumstances, or difficult environments, difficult people. So that’s, that’s my world now.

A COVID19 Story of Compassion and Gratitude
In these difficult times so many of us are experiencing during the COVID19 pandemic it is often the kindness of strangers that gives an insight into our human connections. The pressures of responding to the unknown reveals our true values and strength of our relationships.
This is a story of how our social collective, our human generosity and care got my daughter home from London amid the chaos of an emerging pandemic.

The First 3 Minutes of Difficult Conversations Predict the Outcome
When there’s potential for tension and heightened emotions research shows what you do in the first 3 minutes is vital. If you start a conversation with criticism or harshness, then add defensiveness and blame, the likelihood of escalating conflicts and wanting to withdraw from the relationship are predictable outcomes.

Bad Boss Blues: Australian Workplace Harassment Statistics Tell a Sad Story
You might even recall the Appoc scandal from 2016. There's been a decade of concerted effort to raise awareness about workplace bullying and yet a 2016 Report from Safe Work Australia of over 4,000 workers found the incidence of workplace bullying in Australia has...
Articles List
(Most recent first)
- Could Conflict Coaching Help You Improve Your Relationships?
- Tips to Survive Your Family this Christmas!
- How much Rudeness is Tolerated in Your Workplace?
- Surviving Your Family at Xmas Infographic
- FAQ
- The Skills of Conflict Confidence© – Manage Difficult Emotions
- First Principles of Conflict Confidence©: Conflict is a skill, Not an Emotion
- Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’
- COVID Frustrations & Harassment of Frontline Workers
- You Mainly Feel the Way You Think
- Check Your Conflict Assumptions
- 5 Principals for No Fault Discussions
- Seriously Social Podcast Interview with Simone Douglas, November 2020
- A COVID19 Story of Compassion and Gratitude
- The First 3 Minutes of Difficult Conversations Predict the Outcome
- Bad Boss Blues: Australian Workplace Harassment Statistics Tell a Sad Story
- Does Your Workplace Culture Make You Smile?
- Culture Eats Strategy for Breakfast
- Reading the Slouch – Part 2
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