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Customer Service Under Duress
If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...
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Here’s to The Best Teacher I’ve Never Met!
It’s very embarrassing to admit this, but I have been caught out being difficult and demanding. This story reveals an uncomfortable time for me. It was a time that I didn’t always handle stress responsibly. However, sometimes small commonplace events can change your...
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Irrationally Yours
In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...
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Impolite, Insolent and Improper – Don’t Ignore This!
Ignoring workplace incivility is a costly risk to your business Wikipedia describes workplace incivility as "… low-intensity [aberrant] behaviour with ambiguous intent to harm the target. Uncivil behaviours are characteristically rude and discourteous, displaying a...
read moreThe Tip of The Iceberg
One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work as Senior Engineer in a management role. It was a big opportunity, significant pay rise and recognition for his hard work and commitment to the...
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The Tipping Point
I met Janni when she was at her lowest. She wanted to quit and run away from a job she loved, but that was set in an awful environment. Her health was impacted and she was miserable. Janni was 2IC in a large Early Childhood Centre. She felt that going to work each day...
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This is Todays’ No 1 Workplace Problem
Many narcissist managers are often under-performers who use distraction, obfuscation and drama to keep up the façade of their importance and hide their deficits.
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What’s Your Leadership Pain Tolerance?
Jules is a late-30s Senior Manager working on a significant national project, amidst the usual amount of corporate change. The latest restructure process has consolidated a destructive management configuration. One that unfortunately seems to be on the rise. Jules feeling like she’s juggling spinning chainsaws. If there’s to be blood spilt, she’s fearful it will be hers.
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Tactics that Trip You Up: Reading the Slouch
There are some behaviours that can initially confuse or distract you from recognising a controlling person. Tactics that trip you up.
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The 3 Essentials for Conflict Confidence with Difficult People
Keep your observation objective, remain curious and manage your connection during conflict situations with difficult and controlling people. These 3 skills are the foundations for confidence in highly challenging relationships.
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Buddhist Perspectives on Depression
Depression has been a part of the human condition for as long as history has been recorded. Known by various epithets such as melancholy and the black dog, recent advances in treatment – medication, alternative and therapeutic – have helped relieve the symptoms of...
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5 Key Indicators you are Dealing with a Highly Controlling Person
Domineering, demanding, difficult, short–fuse, Drama Queen/King… All words often used to describe someone whose comments, behaviour and attitudes can make your working life hell.
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5 Sure-Fire Tips to Insure Your Marriage
What are the secrets to lasting relationship success? The secret is 6 hours a week. Happy couples consciously devote 6 hours per week to looking after their relationship. It’s like an insurance package for your happiness as a couple. This is how you look after your...
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7 Simple Steps to Living with Purpose
What’s your definition of a purposeful life? For me, it’s being able to live my life without the inner conflict that stops me from sharing my personal and professional strengths. It’s the confidence to shine, have some spark and stand up for what’s important. Ending...
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FaceBook Video on Aggressive & Demanding People at Work
See Elizabeth's Facebook Video below...
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Gottman Method Couples Therapy
The Gottman Method Couples Therapy for Healthy Relationships There’s science and art to creating strong, satisfying and lasting relationships. Dr John Gottman’s ground-breaking research shows that to make a relationship last, couples must become better friends, learn...
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