Keeping Your Cool this Christmas!

Keeping Your Cool this Christmas!

There is lots of potential for conflict over the Christmas period: the pressures of getting it right on the day, stressed relatives, heightened emotions and managing a diary full of work, business and family events.

How much Rudeness is Tolerated in Your Workplace?

How much Rudeness is Tolerated in Your Workplace?

Are unnecessary rudeness and uncivil behaviours tolerated in your workplace? Incivility can be defined as mistreatment and behaviours with an ambiguous intent to harm the target that is characteristically rude, discourteous and which violates norms for mutual respect. 

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

How do you engage in conversations in your professional or personal life that make you uncomfortable and vulnerable? When you’re hesitant to talk about conflict, it can be tempting to avoid the issue altogether, but that can have disastrous results. There’s a sign that catches my eye every time I leave my gym that reads: ‘It Never Gets Easier, You Just get Better’. The same could be said of leading difficult conflict conversations, such as giving sensitive feedback to an employee, raising a performance concern, or even a sensitive personal matter between friends.

COVID Frustrations & Harassment of Frontline Workers

COVID Frustrations & Harassment of Frontline Workers

In the ongoing wake of COVID pandemic’s testing times, many people are publicly voicing their anxieties and frustrations at maximum volume, escalating work stress for many frontline workers. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry outbursts and verbal abuse. They believe they’re entitled to make demands – a state-of-mind you can recognise if they repeatedly use words such as: ‘must’, ‘should’, ‘have to’ and ‘can’t’.

You Mainly Feel the Way You Think

You Mainly Feel the Way You Think

“Much of what we call emotion is nothing more or less than a certain kind – a biased, prejudiced, or strongly evaluative – kind of thought.” Albert Ellis. Albert Ellis was an American psychologist and academic who in the 1960s proposed there are twelve [12]...
Check Your Conflict Assumptions

Check Your Conflict Assumptions

We humans sometimes learn wisdom through a fair bit of stupidity. We all have irrational assumptions about how we see conflicts play out, based on the stories we tell ourselves. We often learnt these assumptions and created these stories during our childhood, which means there is also likely to be immature emotions and needs underlying these stories.