Keeping Your Cool this Christmas!

Keeping Your Cool this Christmas!

There is lots of potential for conflict over the Christmas period: the pressures of getting it right on the day, stressed relatives, heightened emotions and managing a diary full of work, business and family events.

How much Rudeness is Tolerated in Your Workplace?

How much Rudeness is Tolerated in Your Workplace?

Are unnecessary rudeness and uncivil behaviours tolerated in your workplace? Incivility can be defined as mistreatment and behaviours with an ambiguous intent to harm the target that is characteristically rude, discourteous and which violates norms for mutual respect. 

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

How do you engage in conversations in your professional or personal life that make you uncomfortable and vulnerable? When you’re hesitant to talk about conflict, it can be tempting to avoid the issue altogether, but that can have disastrous results. There’s a sign that catches my eye every time I leave my gym that reads: ‘It Never Gets Easier, You Just get Better’. The same could be said of leading difficult conflict conversations, such as giving sensitive feedback to an employee, raising a performance concern, or even a sensitive personal matter between friends.

Culture Eats Strategy for Breakfast

Culture Eats Strategy for Breakfast

Every organisational values statement I have ever read includes the words respect, integrity and trust. But if you were to ask staff in many organisations, you might find that those words aren’t in their experience of workplace culture. Good workplace culture requires...
Essential Secrets to More Confidence!

Essential Secrets to More Confidence!

Psst: Contrary to popular belief, confidence is not an emotion. I used to think that confidence was feeling cool and sort of, well, unemotional. But confidence is not so much how you feel but how you think about a problem or challenge. Confidence is the skill of...
Customer Service Under Duress

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...