5 Principals for No Fault Discussions

5 Principals for No Fault Discussions

You can create more peace in every conversation you have.
Too often fault and blame about the past gets in the way of successfully resolving conflicts, especially when there is a lot of emotion involved.
Here are five tips to reduce the risk of failing in difficult discussions when you could achieve an outcome that potentially works for everybody.

Customer Service Under Duress

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...
Irrationally Yours

Irrationally Yours

In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...