Blog Library

Keeping Your Cool this Christmas!

Keeping Your Cool this Christmas!

There is lots of potential for conflict over the Christmas period: the pressures of getting it right on the day, stressed relatives, heightened emotions and managing a diary full of work, business and family events.

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Could Conflict Coaching Help You Improve Your Relationships?

Could Conflict Coaching Help You Improve Your Relationships?

In our increasingly diverse world, with different views, personalities, communication styles and expectations, conflicts are more likely. Conflict coaching is a confidential way to increase your self-awareness, gain insight into the experience of others and develop your skills in resolving arguments.

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How much Rudeness is Tolerated in Your Workplace?

How much Rudeness is Tolerated in Your Workplace?

Are unnecessary rudeness and uncivil behaviours tolerated in your workplace? Incivility can be defined as mistreatment and behaviours with an ambiguous intent to harm the target that is characteristically rude, discourteous and which violates norms for mutual respect. 

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Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

How do you engage in conversations in your professional or personal life that make you uncomfortable and vulnerable? When you’re hesitant to talk about conflict, it can be tempting to avoid the issue altogether, but that can have disastrous results. There’s a sign that catches my eye every time I leave my gym that reads: ‘It Never Gets Easier, You Just get Better’. The same could be said of leading difficult conflict conversations, such as giving sensitive feedback to an employee, raising a performance concern, or even a sensitive personal matter between friends.

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COVID Frustrations & Harassment of Frontline Workers

COVID Frustrations & Harassment of Frontline Workers

In the ongoing wake of COVID pandemic’s testing times, many people are publicly voicing their anxieties and frustrations at maximum volume, escalating work stress for many frontline workers. Some people have irrational beliefs that amplify their reactive emotions. This leads to difficult behaviours, angry outbursts and verbal abuse. They believe they’re entitled to make demands – a state-of-mind you can recognise if they repeatedly use words such as: ‘must’, ‘should’, ‘have to’ and ‘can’t’.

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