Have I Got a Story for You!

Have I Got a Story for You!

Oh, I have I got a tale for you! Margaret’s story Margaret and I met a cocktail networking event, an awards night for small business. Margaret is bright, sociable and authentically charming. That awkward question “What do you do” led to a fascinating conversation. It...
What is the Arc of Your Story?

What is the Arc of Your Story?

Conflict makes our world turn, our heads spin, our hearts race and sometimes our hearts break. It is the arc of every story, song, movie and indeed, many of your thoughts. What you rehearse becomes your reality. You are the director, scriptwriter and star of all your...
Customer Service Under Duress

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...
Here’s to The Best Teacher I’ve Never Met!

Here’s to The Best Teacher I’ve Never Met!

It’s very embarrassing to admit this, but I have been caught out being difficult and demanding. This story reveals an uncomfortable time for me. It was a time that I didn’t always handle stress responsibly. However, sometimes small commonplace events can change your...
Irrationally Yours

Irrationally Yours

In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...
The Tip of The Iceberg

The Tip of The Iceberg

Image courtesy of shutterstock One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work as Senior Engineer in a management role. It was a big opportunity, significant pay rise and recognition for his hard...