Dealing with Difficult People!

If you’re struggling with demanding customers, fault-finding bosses, undermining colleagues, hostile emails, disturbing social media comments or continually complaining family members, this resource is for you!

I want to introduce you to the first steps to regain control, defuse difficult situations and hold your ground with difficult, demanding people.

This simple guide will help you understand what drives difficult people and know how to look after yourself. You can to remain calm, rapidly eliminate complaints and grievances and confidently deal with unreasonable people.

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