Keeping Your Cool this Christmas!

Keeping Your Cool this Christmas!

There is lots of potential for conflict over the Christmas period: the pressures of getting it right on the day, stressed relatives, heightened emotions and managing a diary full of work, business and family events.

How much Rudeness is Tolerated in Your Workplace?

How much Rudeness is Tolerated in Your Workplace?

Are unnecessary rudeness and uncivil behaviours tolerated in your workplace? Incivility can be defined as mistreatment and behaviours with an ambiguous intent to harm the target that is characteristically rude, discourteous and which violates norms for mutual respect. 

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

How do you engage in conversations in your professional or personal life that make you uncomfortable and vulnerable? When you’re hesitant to talk about conflict, it can be tempting to avoid the issue altogether, but that can have disastrous results. There’s a sign that catches my eye every time I leave my gym that reads: ‘It Never Gets Easier, You Just get Better’. The same could be said of leading difficult conflict conversations, such as giving sensitive feedback to an employee, raising a performance concern, or even a sensitive personal matter between friends.

Check Your Conflict Assumptions

Check Your Conflict Assumptions

We humans sometimes learn wisdom through a fair bit of stupidity. We all have irrational assumptions about how we see conflicts play out, based on the stories we tell ourselves. We often learnt these assumptions and created these stories during our childhood, which means there is also likely to be immature emotions and needs underlying these stories.

5 Principals for No Fault Discussions

5 Principals for No Fault Discussions

You can create more peace in every conversation you have.
Too often fault and blame about the past gets in the way of successfully resolving conflicts, especially when there is a lot of emotion involved.
Here are five tips to reduce the risk of failing in difficult discussions when you could achieve an outcome that potentially works for everybody.

Reading the Slouch – Part 2

Reading the Slouch – Part 2

When I published ‘Reading the Slouch’ in April this year, I was overwhelmed by the responses I received from my readers. That article explored the subtle tactics in a controlling relationship and introduced Matt and Claire. So many emails saying “Thank you. I know...