Keep your objective observation, curiosity and manage your connection during conflict situations with difficult and controlling people. These 3 skills are the foundations for confidence in highly challenging relationships.
Domineering, demanding, difficult, short–fuse, Drama Queen/King… All words often used to describe someone whose comments, behaviour and attitudes can make your working life hell.
Controlling people have a sense of entitlement. These are people, who despite their complaints, are not really interested in resolving problems or finding solutions.