Reading the Slouch – Part 2

Reading the Slouch – Part 2

When I published ‘Reading the Slouch’ in April this year, I was overwhelmed by the responses I received from my readers. That article explored the subtle tactics in a controlling relationship and introduced Matt and Claire. So many emails saying “Thank you. I know...
Small Package, Big Influence

Small Package, Big Influence

This is a remarkable story about how to resolve workplace conflict with mindfulness and empathy. There are many bridges to cross in this challenging relationship: differences in language, culture, gender, education and values. As you read about Jade and Mike’s...
5 Top Tips to Cure Office Conflicts

5 Top Tips to Cure Office Conflicts

Workplace conflicts steal your energy and motivation at the office. Not to mention the additional stress you take home, the restless nights, lost sleep and negative impacts on your overall health and well-being. Business excellence requires recognising conflict risks...
Customer Service Under Duress

Customer Service Under Duress

If you want to create a culture that is conducive to dealing with difficult and demanding people, your frontline and legal professionals must be able to deal with stressful situations with the confidence that they can manage emotionally charged and challenging...
Here’s to The Best Teacher I’ve Never Met!

Here’s to The Best Teacher I’ve Never Met!

It’s very embarrassing to admit this, but I have been caught out being difficult and demanding. This story reveals an uncomfortable time for me. It was a time that I didn’t always handle stress responsibly. However, sometimes small commonplace events can change your...
Irrationally Yours

Irrationally Yours

In the real world, we can all be a little difficult and demanding at times when worried, stressed, or feeling defensive. We can fall victim to our strong reactions, difficult emotions and the subsequent irrational thinking that leads us to be pushy, impatient, or...

The Tip of The Iceberg

One month ago Anthony was excited about his promotion to Head of Business Development, after five years of hard work as Senior Engineer in a management role. It was a big opportunity, significant pay rise and recognition for his hard work and commitment to the...
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