Keeping Your Cool this Christmas!

Keeping Your Cool this Christmas!

There is lots of potential for conflict over the Christmas period: the pressures of getting it right on the day, stressed relatives, heightened emotions and managing a diary full of work, business and family events.

How much Rudeness is Tolerated in Your Workplace?

How much Rudeness is Tolerated in Your Workplace?

Are unnecessary rudeness and uncivil behaviours tolerated in your workplace? Incivility can be defined as mistreatment and behaviours with an ambiguous intent to harm the target that is characteristically rude, discourteous and which violates norms for mutual respect. 

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

Confident Conflict Conversations: ‘It Never Gets Easier, You Just Get Better’

How do you engage in conversations in your professional or personal life that make you uncomfortable and vulnerable? When you’re hesitant to talk about conflict, it can be tempting to avoid the issue altogether, but that can have disastrous results. There’s a sign that catches my eye every time I leave my gym that reads: ‘It Never Gets Easier, You Just get Better’. The same could be said of leading difficult conflict conversations, such as giving sensitive feedback to an employee, raising a performance concern, or even a sensitive personal matter between friends.